Du Lyon Policies
Privacy
To respect your privacy, Du Lyon Jewelers will not sell or rent the personal information you provide to us. Du Lyon Jewelers only shares information about our clients with affiliated companies to provide better service to you. These services may include maintaining or managing customer information, providing customer services, taking and fulfilling orders or conducting Du Lyon Jewelers promotions and surveys. . You will never receive telemarketing calls from us. We do not and will not authorize any affiliated party to make any other use of your information or to send you unsolicited e-mail. However, we may share aggregated statistical or demographic information about you with third party companies in a manner that does not reveal your personal identity.
If you are visiting DuLyon.com through a link from another website or search engine, information about your visit to DuLyon.com may be collected by the provider of the other website or search engine. We encourage you to review the privacy policies of these other websites or search engines. You may avoid disclosing your information to these other websites or search engines by entering DuLyon.com directly into the address field of your internet browser.
Du Lyon complies with all applicable laws and regulations governing the security, collection, retention and use by us of all your personally identifiable customer information and we will never sell, rent or share with any third party any of your information. Furthermore, all payment and credit card information is processed on a secure page by PayPal, we have no access to your credit card or financial information and it is not stored in any way for future transactions.
To respect your privacy, Du Lyon Jewelers will not sell or rent the personal information you provide to us. Du Lyon Jewelers only shares information about our clients with affiliated companies to provide better service to you. These services may include maintaining or managing customer information, providing customer services, taking and fulfilling orders or conducting Du Lyon Jewelers promotions and surveys. . You will never receive telemarketing calls from us. We do not and will not authorize any affiliated party to make any other use of your information or to send you unsolicited e-mail. However, we may share aggregated statistical or demographic information about you with third party companies in a manner that does not reveal your personal identity.
If you are visiting DuLyon.com through a link from another website or search engine, information about your visit to DuLyon.com may be collected by the provider of the other website or search engine. We encourage you to review the privacy policies of these other websites or search engines. You may avoid disclosing your information to these other websites or search engines by entering DuLyon.com directly into the address field of your internet browser.
Du Lyon complies with all applicable laws and regulations governing the security, collection, retention and use by us of all your personally identifiable customer information and we will never sell, rent or share with any third party any of your information. Furthermore, all payment and credit card information is processed on a secure page by PayPal, we have no access to your credit card or financial information and it is not stored in any way for future transactions.
Returns
GEMSTONES
Any individual gemstone purchased from our collection can be returned within 7 days of your receipt. If you wish to return the stone you must contact us for a Return Material Authorization (RMA) number that we will send you via email. A copy of this email must be returned with the gemstone. The gemstone must be in original condition with all original packing material and shipped to Du Lyon, fully insured and with delivery tracking. You must provide us with the tracking number at the time of shipment. You are responsible for all return shipping costs and no shipping costs (to or from Du Lyon) will be refunded.
If a gem lab certificate was provided with the gemstone at no additional charge, this certificate must be returned with the gemstone or the cost of obtaining a new certificate (typically about $150) will be deducted from the amount refunded. Any costs associated with a gem lab certificate that you purchased with the gemstone will not be refunded.
Once we receive the gemstone it will be analyzed and authenticated by a gemologist before a refund is authorized. Unique documentation for each gemstone in our collection is kept by Du Lyon and if a gemstone does not match our records it will be returned at your cost and no refund will be issued. Once the gemstones identity and condition have been verified, a refund, less a 15% restocking charge will be issued.
GEMSTONES
Any individual gemstone purchased from our collection can be returned within 7 days of your receipt. If you wish to return the stone you must contact us for a Return Material Authorization (RMA) number that we will send you via email. A copy of this email must be returned with the gemstone. The gemstone must be in original condition with all original packing material and shipped to Du Lyon, fully insured and with delivery tracking. You must provide us with the tracking number at the time of shipment. You are responsible for all return shipping costs and no shipping costs (to or from Du Lyon) will be refunded.
If a gem lab certificate was provided with the gemstone at no additional charge, this certificate must be returned with the gemstone or the cost of obtaining a new certificate (typically about $150) will be deducted from the amount refunded. Any costs associated with a gem lab certificate that you purchased with the gemstone will not be refunded.
Once we receive the gemstone it will be analyzed and authenticated by a gemologist before a refund is authorized. Unique documentation for each gemstone in our collection is kept by Du Lyon and if a gemstone does not match our records it will be returned at your cost and no refund will be issued. Once the gemstones identity and condition have been verified, a refund, less a 15% restocking charge will be issued.